Episode 16: Creating The Product He Needed: The Story Of A Firefighter Turned Mental Health App Founder with Andrew Douglas

May 23, 2023 | podcast | 0 comments

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You can find the full transcript for this episode at the bottom of this page

In this week’s episode I’m introducing you to Andrew Douglas, a firefighter turned mental health app co-founder. 

This episode is an intense one and I want to warn you that there is mention of suicide as well as a traumatic event that contributed to Andrew’s PTSD while working as a firefighter. However, all this serves to highlight the importance of his company’s mission and I hope you’ll feel as inspired as I did about the work he’s doing to share with the world the mental health app that he wishes he would have had at his darkest moments. 

Andrew dedicated several years of his life to serving his community as a firefighter/paramedic and union leader before he personally struggled with PTSD. This experience showed him the importance of mental health support which led him to co-found Siento, a stigma-free mobile application platform designed to help first responders and professionals in high-stress industries.(note: “Siento” means “feeling” in Spanish)

Siento’s mission is to provide a safe and anonymous space for people to share their feelings, connect with others who understand their challenges, and access the mental health assistance they need. They believe that by fostering an environment of understanding and compassion, they can make a positive impact on the lives of those who serve our communities and work under immense pressure.

As a passionate advocate for mental health, Andrew is committed to raising awareness about the importance of mental well-being, and to breaking down barriers that prevent people from seeking the help they need. He’s dedicated to supporting and uplifting those who dedicate their lives to helping others.

Something a good leader does is listen. You should really be the last one to talk and listen to your team. And so just having those like vulnerable moments, even with our team gets that buy in on the mission and vision that we’re trying to build in our company. Vulnerability in general has changed my life.

In this interview I learned about research showing that more firefighters die by suicide each year than in the line of duty. I hope this episode helps to raise awareness about this important cause and the work Andrew and his team are doing to change these disturbing statistics. 

If you, or anyone you know, is suicidal, don’t hesitate to call 988 (in the United States) or visit this website for a list of suicide hotlines around the globe.

What You’ll Learn in this Episode:

  • Andrew’s story of developing PTSD during his time as a firefighter and paramedic
  • How he made the difficult decision to step away from a career he’d worked so hard for
  • How learning to lean into vulnerability has changed his life and made him a better leader
  • What he does now to take care of his mental health and the signs that show him he needs to prioritize it even more 
  • The barriers he faced when seeking help and how he’s trying to overcome these with his company
  • How Andrew uses rejection and negative feedback as opportunities for growth
  • The challenges he’s faced pivoting from being a firefighter to co-founding a tech startup, and what’s helping him overcome them

Find Andrew Online:

Resources & Inspiration from the Show

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About Founders’ Fears & Failures and your host, Dr. Melissa Parks

Melissa is an entrepreneur, former therapist (PhD in Clinical & Health Psychology), and an executive coach for entrepreneurs with a special focus on startup founders. Her passion for supporting startup founders in particular began after witnessing firsthand the emotional rollercoaster her husband experienced as a startup co-founder.

She started the Founders’ Fears & Failures podcast with the mission of shining a light on the mental and emotional challenges that come with life as a startup founder. Having lived abroad for 10 years herself she realizes how much we can learn from hearing stories from around the globe which is why the show doesn’t focus on a country-specific startup ecosystem.

Melissa is also the co-founder of the Location Independent Therapist Community, and a mom to a toddler who keeps her on her toes, and fuels her passion for helping to make the world a better place.

If you are interested in coming on the show, please get in touch. We would love to hear your story.

Want to connect further? Get in touch with Melissa on social media:

Want to work with Melissa?

Melissa is a former therapist who provides mindset coaching for ambitious professionals around the globe. Schedule your free discovery call HERE.

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Did you enjoy listening to this episode? Leave your review on Apple podcasts or Spotify.

Disclaimer: The Founders’ Fears & Failures is for educational, informational, and entertainment purposes only. It is not meant to be used for personal health advice and should not be construed to constitute personal or professional consultation or guidance, or to replace medical or mental health treatment. The opinions expressed by this podcast, including the podcast guests, are not meant to replace the advice of your healthcare provider. Always seek the advice of a medical or mental health provider regarding any questions or concerns you have about your medical and/or mental health needs. If you are in crisis, please visit this website to find a list of suicide hotlines around the globe. 

Episode Transcript

Melissa 

Hi, Andrew, thank you so much for coming on the show today.

Andrew 

Hey, thank you so much for having me. I appreciate it.

Melissa 

Awesome. Yeah, well, so when you got in touch with me on LinkedIn, I knew right away like, Okay, I want to know more about your story. I want to know more about your company. But then I learned that we also have some things in common. The Pacific Northwest, Costa Rica, which is where my in-laws live. And I know, that’s where you’re calling in from today.

Andrew 

Yeah, it was, uh, you know, I love what you’re doing on your podcast. And I definitely have a unique story, right, in that I went from firefighter to selling all my stuff, leaving the fire department, and then now co founding a tech startup. So it’s been a wild journey. But I’m, I love it down here. Costa Rica is the best as you know.

Melissa 

It’s wonderful. Yeah. And as I told you, I was just there a few weeks ago, one of these days, I’m sure, you know, I mentioned we go annually. So hopefully, we’ll cross paths in person. But let’s let’s jump into the interview for today. You know, I usually start with people kind of like warming up, like, let’s talk a little bit more about your career, and then we’ll talk about startup life. But I was thinking for you, we can’t really like separate the two, we kind of have to jump right into the vulnerable stuff, I think, right? Because that is, that’s how you became a startup founder. So if it’s okay with you, why don’t we jump in and tell us more about that career you had as a firefighter? And how that how that led you now to be a startup founder?

Andrew 

Yeah, that’s a good question. So, you know, that I, I’ve always had this, like desire to give back to my community, and truly, like making an impact on people’s lives is, it was it was, it was kind of what drew me to the fire service, but also like, the sense of family, right, the fire service is, is very tight, you know, we call each other brothers and sisters for a reason, because you live 1/3 of your life with these people. And it was a, it was a challenge, I mean, it’s a very competitive field to get into it, you don’t need, you don’t need a degree nowadays, you know, you could have a high school diploma and still get a great career in the problem is, is when I started, there was a culture of a culture of Shut up, don’t don’t express your feelings, just you take, take the punches, and you go with it. And so that’s kind of how I was like, raised in my career of, of, you know, suppressing all my feelings and emotions. And, as you probably can imagine, we see some pretty horrific things that really nobody should ever see.

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HI I’M MELISSA

I work with globally mobile adults in seasons of change — relocation, reinvention, and the “who am I now?” moments that come with life across borders. I believe deeply in self-compassion as a steady path through uncertainty — a theme I explore further in my memoir, A Compassionate Mess (June 23, 2026).

I’m also the co-founder of the Location Independent Therapists (LIT) Community, a Spanish speaker, recovering perfectionist, mom of two, and married to a fellow global nomad. Seattle is home for now, but my heart will always be in Madrid.

Curious about the book? Learn more here

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